Weather and refunds
We regret to say that once booked, all tickets are non-refundable and non-transferable.
All events go ahead regardless of the weather unless weather conditions prevent access to the observatory. We never take the decison to cancel lightly but if we do have to cancel an event we will notify you via email, text and phone call and offer you the choice of either a full refund or a voucher to rebook.
We will contact you by the number and email address you've given us when you booked so make sure you're available on the day to take our call.
We will also update our Facebook page and also notify people via Twitter to let you know if an event is cancelled.
If you have any doubts as to whether an event will proceed, please check via our social media channels.