Event Information

Weather and Refunds

All of our events go ahead whatever the weather unless severe weather such as deep snow prevent access to the observatory. When it is cloudy or raining it will not be possible to observe through the telescopes so we will run our well-rehearsed backup plan of extra talks and other activities to bring the universe alive and answer all your astronomical questions. During adverse weather, we keep a close eye on the weather forecast and updates regarding road closures, etc. and will cancel the event if we deem it unsafe to continue. We never take the decision to cancel lightly but if we do have to cancel an event we will notify you via email, text and phone call and offer you the choice of either a full refund or a voucher to rebook. We will contact you by the number and email address you've given us when you booked so make sure you're available on the day to take our call. We will also update our Facebook page and also notify people via Twitter to let you know if an event is cancelled. We strongly recommend all visitors to check local weather and road access updates before setting off as the area is remote and conditions can deteriorate rapidly without warning. You can cancel your booking for a transfer voucher up to 7 days before the date of your event, full details available here: https://kielderobservatory.org/contact/terms.