Coronavirus measures
23/03/2020

Update for COVID-19

All restrictions are lifted in England but we are continuing to ask visitors to wear masks indoors and we have also continued to maintain COVID-secure measures to minimise the risk to our staff, our visitors and our business. We are maintaining our reduced capacity but this is under constant review.

We have amended our usual terms and conditions:

  • We have reduced our notice period from 14 days to seven days: this means that, if your plans change, you can request a transfer voucher to the value of your tickets, less an administration fee of £5, if the event is more than seven days away. If your booking is within seven days and the event is sold out, we can attempt to resell the tickets and issue you with a transfer voucher less a £5 admin fee if the tickets sell.

Please be patient with our team as they try and accommodate the changing requirements of regulations and implications for the team and our guests. We very much appreciate the patience and understanding shown by our guests and would remind everyone that abusive behaviour will not be tolerated - we recognise that it is a very trying time for everyone and the team is working hard to ensure that our inspirational events are available to as many people as possible.

We have put in place several measures to safeguard the health of our team and our visitors as far as we can. We will ask all visitors to follow this guidance during your visit.

  1. When you arrive at the Observatory, please wait inside your car until a member of staff escorts you to the building.
  2. You will be split into groups – please remain in these groups for the duration of the event. You will be guided through the Observatory to minimise contact.
  3. If you are bringing children, you are responsible for ensuring they remain at a safe distance from other people.
  4. You will see boxed areas on the floors of some rooms – this is to help you judge separation distance. 
  5. Please ensure you wear a face covering of some kind while indoors and take care to maintain an appropriate distance from other people wherever possible.
  6. Hand sanitiser stations are available throughout the site – please ensure you use these whenever you switch locations.
  7. Card payments would be preferred over cash.
  8. As with all infectious diseases, please do not attend if you have any symptoms.

Please follow the guidance of the team at all times. In line with our existing terms and conditions, staff have the right to ask visitors to leave if they are not complying with guidance. We want all events at the Observatory to be inspirational and safe for everyone.

Additional measures we have put in place are:

  1. Additional cleaning measures throughout the event
  2. Surfaces and chairs will be sanitised between each event.
  3. The staff room will be sanitised once a day.
  4. All waste will be removed offsite every day

If you have any questions at all, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our very best to provide you with the answers you need as quickly as possible. 

 

- Catherine Johns, CEO

 

 

 

 


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